Brooks 跑鞋售后滿意度調(diào)查問卷\nBrooks Running Shoes After-Sales Satisfaction Survey

問卷說明 | Survey Instruction

感謝您購買Brooks跑鞋！您的反饋將幫助我們不斷改進產(chǎn)品和服務(wù)。本問卷僅需2分鐘。

Thank you for purchasing Brooks running shoes! Your feedback helps us improve. This survey takes only 2 minutes

一、產(chǎn)品質(zhì)量 | Product Quality

1. 您對跑鞋的整體質(zhì)量是否滿意?（1星=非常不滿意，5星=非常滿意）

How satisfied are you with the overall quality of the shoes?

?? ?? ? ?? ? ??? ? ???

2. 以下哪些描述符合您的體驗?（可多選）

Which statements match your experience? (Select all that apply）

3. 您是否遇到任何質(zhì)量問題?（如開膠、面料破損等）

Have you experienced any quality issues? (e.g., sole separation, fabric damage

否 | No是，請簡述: | Yes, please briefly describe:

二、物流速度 | Shipping Speed

4. 您對本次訂單的配送速度是否滿意?

How satisfied are you with the delivery speed

?? ?? ? ?? ? ? ?? ? ? ? ?

5. 包裹到達時是否完好?

Was the package undamaged upon arrival?

完好無損 | Perfect condition輕微破損（不影響商品） | Minor damage (item unaffected)嚴重破損（影響商品） | Severe damage (item affected)

三、客服態(tài)度 | Customer Service Attitude

6. 您對客服人員的響應(yīng)速度與解決問題的能力是否滿意?

How satisfied are you with our customer service’s response time and problem-solving?

?? ?? ? ?? ? ? ?? ? ? ? ?

7. 您是否曾聯(lián)系過Brooks客服?

Did you ever contact Brooks customer service?

是，問題已解決 | Yes, issue resolved是，問題未解決 | Yes, issue unresolved否 | No

四、退換貨體驗（如適用） | Return/Exchange Experience (if applicable)

8. 您是否申請過退換貨?

Did you request a return or exchange?

是 | Yes否（跳至第10題） | No (skip to Q10)

9. 您對退換貨流程的整體體驗是否滿意?

How satisfied were you with the return/exchange process?

?? ?? ? ?? ? ? ?? ? ? ? ?

10. 您會再次購買Brooks跑鞋嗎?

Would you buy Brooks running shoes again?

五、開放題 | Open-ended

11. 您對Brooks的產(chǎn)品或服務(wù)有什么建議或想說的話?
Do you have any suggestions or comments for Brooks products or service?

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