同程商旅服務(wù)調(diào)查問卷\nTongcheng.Biz Service Survey

為了解您對我們當(dāng)前差旅供應(yīng)商 [同程商旅]的整體體驗，請幫助我們評估合作關(guān)系。

To evaluate your experience with our current travel supplier [TongCheng.Biz] and help us assess the partnership.

1. **您所在部門? / Your department?*

PeopleProcurementT&A

2. **您的出差頻率?/How often do you travel for business?*

每周多次 (Multiple times/week)每周1次 (Once/week)每月1-2次 (1-2 times/month)每季度1-2次 (1-2 times/quarter)極少出差 (Rarely)

3. **主要預(yù)訂方式?/Your primary booking method?*

網(wǎng)頁端 (Desktop)移動端 (Mobile)客服代訂 (Agent)

4. **您最常預(yù)訂的資源類型?/What do you book most frequently?*

機(jī)票 (Flights)酒店 (Hotels)火車 (Rail)

5. 您如何評價當(dāng)前TMC機(jī)票酒店資源選擇的豐富度?

How do you rate the COVERAGE/RANGE of available flight/hotel resources?

1 (資源非常差 /Not much available resources)2345 (資源非常豐富 / Abundant Resources)

6. 您如何評價當(dāng)前TMC價格的市場競爭力?

How do you rate the PRICE competitiveness vs. market?

1 (完全沒有競爭力 / Not Competitive)2345 (非常有競爭力 / Very Competitive)

7. 最近一次差旅，您是否發(fā)現(xiàn)更低價?

Did you find LOWER PRICES elsewhere after booking?

1 （總是發(fā)現(xiàn)更低價 / Always find lower prices)2345 （從未發(fā)現(xiàn)更低價 / Never find lower price)

8. 預(yù)訂流程的便捷性如何?

How EASY is the booking process?

1(Very Complex / 非常復(fù)雜)2345 (非常簡單 / Vert Easy)

9. 修改/取消預(yù)訂的體驗評分?

How do you rate MODIFICATION/CANCELLATION experience?

1 (Very Complex / 非常復(fù)雜)2345 (非常簡單 / Vert Easy)

10. 系統(tǒng)界面是否直觀易用?

Is the interface INTUITIVE to use?

1 (非常混亂 / Hard to Use)2345 (非常清晰 / Easy to Use)

11. 客服反饋速度如何?

How would you rate SERVICE TEAM RESPONSE SPEED?

1 (非常慢 / Very Slow)2345 (非?？焖?/ Very Fast)

12. 客服解決問題的能力如何?

How would you rate SERVICE TEAM PROBLEM-SOLVING ABILITIES?

1 (非常不滿意 / Very Dissatisfied)2345 (非常滿意 / Very Satisfied)

13. 整體服務(wù)滿意度如何?

Overall, how satisfied are you with this TMC service?

1 (非常不滿意 / Very Dissatisfied)2345 (非常滿意 / Very Satisfied)

14. **您希望繼續(xù)使用此服務(wù)嗎?/ Do you wish to CONTINUE using this service?

強(qiáng)烈希望 (Definitely yes) 觀望 (Neutral) 希望更換 (Prefer to switch)

若未來評估其他差旅供應(yīng)商，您最看重哪三項？/ If we are switching to alternative TMC, which 3 factors matter most to you?

價格競爭力 (Price Competitiveness)資源覆蓋度 (Resources Coverage)客服響應(yīng)速度 (Customer Service)系統(tǒng)易用性 (System ＆ Interface Ease of Use)政策合規(guī)靈活性 (Travel Policy Flexibility ＆ Compliance)應(yīng)急保障能力 (Emergency Support)其他

15. 對改進(jìn)項的具體建議? / Specific suggestions for improvement? [開放文本框 / Open text box]

感謝您的寶貴反饋！這將幫助我們優(yōu)化差旅服務(wù)。
*Thank you! Your feedback helps us improve travel services.*

更多問卷復(fù)制此問卷

国产高清日日夜夜操,久草综合在线婷婷色,国产久久久,久久99亚洲激情,色综合婷婷淫,夜夜久久精品国产,美女起爽视频,91亚洲色,久久青青草在线视频

同程商旅服務(wù)調(diào)查問卷\nTongcheng.Biz Service Survey