I’m Zan Wenguo, a student from Ocean University of China. This questionnaire is designed to investigate customer satisfaction with our services. The information you provide will help us better understand your experience and continuously improve our service quality.

This survey will take no more than 5 minutes to complete. As you are the most authentic source of feedback on your consumption experience, we sincerely invite you to answer all questions frankly and honestly.

A summary of the final research results will be available to you after data analysis.

Thank you sincerely for your precious time and valuable cooperation. Your support is greatly appreciated for this academic research.