Customer Care Questionnaire — Tesla

1. 1. How did you first learn about Tesla products? / 您最初是通過什么渠道了解特斯拉產(chǎn)品的？

A. Social media / 社交媒體B. Friends or family / 朋友或家人C. Advertisement / 廣告D. Official website / 官方網(wǎng)站E. Other / 其他

2. 2. Are you satisfied with Tesla’s customer service? / 您對特斯拉的客戶服務(wù)滿意嗎？

A. Very satisfied / 非常滿意B. Satisfied / 滿意C. Neutral / 一般D. Dissatisfied / 不滿意E. Very dissatisfied / 非常不滿意

3. 3. How would you rate the attitude of Tesla staff? / 您如何評價(jià)特斯拉員工的服務(wù)態(tài)度？

A. Excellent / 非常好B. Good / 好C. Average / 一般D. Poor / 較差E. Very poor / 很差

4. 4. Was the information provided before purchase clear and helpful? / 購車前提供的信息是否清晰且有幫助？

A. Yes / 是B. No / 否

5. 5. How satisfied are you with the vehicle delivery process? / 您對車輛交付過程滿意嗎？

A. Very satisfied / 非常滿意B. Satisfied / 滿意C. Neutral / 一般D. Dissatisfied / 不滿意E. Very dissatisfied / 非常不滿意

6. 6. Have you used Tesla after-sales services before? / 您是否使用過特斯拉售后服務(wù)？

A. Yes / 是B. No / 否

7. 7. How would you rate Tesla’s repair and maintenance service? / 您如何評價(jià)特斯拉的維修與保養(yǎng)服務(wù)？

A. Excellent / 非常好B. Good / 好C. Average / 一般D. Poor / 較差E. Very poor / 很差

8. 8. Did Tesla respond to your questions or problems quickly? / 特斯拉是否快速回應(yīng)您的問題或需求？

A. Always / 總是B. Sometimes / 有時(shí)C. Rarely / 很少D. Never / 從不

9. 9. Would you recommend Tesla to your friends or family? / 您愿意向朋友或家人推薦特斯拉嗎？

A. Yes / 愿意B. No / 不愿意

10. 10. What suggestions do you have for improving Tesla’s customer care service? / 您對提升特斯拉客戶服務(wù)有哪些建議？

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