Investigation of Service Satisfaction of Starbucks Coffee

添加問卷說明

1. What is your gender?

MaleFemaleOther

2. Which age group do you belong to?

18-24 years old25-34 years old35-44 years old45-54 years old55years old and above

3. What is your occupation?

StudentWorking professionalFreelancerRetiredOther

4. How often do you visit Starbucks?

Daily2-3 times a weekOnce a week1-2 times a monthOccasionally,no fixed frequency

5. What is the typical amount you spend at Starbucks?

Less than 20 yuan20 to 50 yuan50 to 100 yuanMore than 100 yuan

6. What are the main reasons you choose Starbucks

Brand reputationCoffee qualityStore environmentService attitudeConvenience

7. What is your favorite Starbucks product?

Coffee beveragesTea beveragesFrappuccinoPastries

8. How satisfied are you with the taste of Starbucks coffee?

Very satisfiedSatisfiedNeutralDisaatisfiedvery Disaatisfied

9. How would you rate the consistency of Starbucks coffee quality?

Always consistentMostly consistentSometimes inconsistentRarely consistentNever consistent

10. How satisfied are you with the service attitude of Starbucks employees?

Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied

11. What service issues have you encounterred at Starbucks?

Slow order-taking processEmployees not familiar with productsUnfriendly ServiceLong waiting timesOther

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