2026 On-the-Job Training Needs Survey

Help us help you. We are planning future OJT (On-the-Job Training) based on your real needs. Please tell us what support or resources you actually need to make your work easier. This survey is completely anonymous, so feel free to share your thoughts openly and honestly.

Please select the team you belong to:

PHROEGYBR

1. What is the most difficult case you have encountered? Please describe briefly, or you can write down the call ID and the date you received this call.

Logistics delayProduct quality (troubleshooting)Payment failureTariff/ disputeInventory shortageOthers

2. The most inefficient parts at present:

A. Difficulty in cross-departmental collaborationB. System freeze, slow information queryC. Unclear what kind of troubleshooting should be providedD. Unclear after-sales solutionE. Others

3. Problems encountered by tools/systems used in work:

4. Expected solution or support:

A. Recorded case analysisB. Template referenceC. Role-playing drillD. Others

5. Required training topics:

A. Customer complaint handling skills (high-conflict dialogue management, refund dispute handling)B. Platform rule update (offline store handling policy, after-sales policy)C. Product knowledge (new product quick training, product troubleshooting)D. System operation (Sobot, CSC, ERP, Official website backend dashboard)E. Others

6. Training preferences:

A. Online real-timeB. Offline real-timeC. Screen recording

7. Evaluation of existing training materials:

A. GoodB. Not badC. Unsatisfied

8. How do you want to improve the training materials?

9. How often do you want to conduct training?

Once a weekOnce every two weeksOnce a month

10. Preferred training duration (excluding test time)

30 minutes or less per session40 minutes per session1 hour per sessionless than 2 hours

11. If a topic needs more time, is it okay to split it across multiple sessions?

YesNo

12. Other feedback or suggestions:

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2026 On-the-Job Training Needs Survey