We are conducting a research on the customer service strategy of YONEX. This questionnaire is only for academic research purposes. All your responses are anonymous and will only be used for data analysis. It will take approximately 2 to 3 minutes to complete the questionnaire. Thank you for your honest feedback.
我們正在開展一項(xiàng)關(guān)于尤尼克斯客戶服務(wù)策略的研究。本卷僅用于學(xué)術(shù)研究，您的所有作答均為匿名，且僅用于數(shù)據(jù)分析。完成問卷大約需要 2 至 3 分鐘，感謝您的真實(shí)反饋。
1. How satisfied are you with the service at YONEX stores?
你對尤尼克斯門店服務(wù)滿意度如何？
Very Dissatisfied/非常不滿意 Dissatisfied/不滿意 Average/一般 Satisfied/滿意 Very Satisfied/非常滿意
2. How often do you purchase products or visit YONEX stores?
您多久購買一次或到訪尤尼克斯門店？
Never/從未 Once a year/一年一次 Several times a year/一年幾次 Once a month/一月一次 Multiple times a month/一月多次
3. How do you evaluate the professionalism and service attitude of YONEX staff?
你如何評價尤尼克斯員工專業(yè)度與服務(wù)態(tài)度？
Very Poor/非常差 Poor/差 Average/一般 Good/好 Very good/非常好
4. Your gender
您的性別
Male/男 Female/女
5. Your age group
您的年齡段
Under 18 years of age/18歲以下 18-25 26-30 31-40 41-50 51-60 Over 60/60歲以上
6. Are you satisfied with YONEX VIP membership services?
你對尤尼克斯 VIP 會員服務(wù)是否滿意？
Very Dissatisfied/非常不滿意 Dissatisfied/不滿意 Average/一般 Satisfied/滿意 Very Satisfied/非常滿意
7. How do you evaluate the one-on-one exclusive personalized service of YONEX?
你如何評價尤尼克斯一對一專屬個性化服務(wù)？
Very poor/非常差 Poor/差 Fair/一半 Good/好 Very good/非常好
8. How would you rate YONEX after-sales service (repair, return & exchange, maintenance)?
你如何評價尤尼克斯售后服務(wù)（維修、退換、保養(yǎng)）？
Very poor/非常不好 Poor/差 Fair/一般 Good/好 Very good/非常好
9. How do you evaluate the waiting time of store services?
你對門店服務(wù)等候時間評價如何？
Too long/太長 Slightly long/偏長 Acceptable/可以接受 Short/短 Very short/很短
10. How satisfied are you with YONEX online service (official website, phone, email)?
你對尤尼克斯線上服務(wù)（官網(wǎng)、電話、郵箱）滿意度如何？
Very Dissatisfied/非常不滿意 Dissatisfied/不滿意 Average/一般 Satisfied/滿意 Very Satisfied/非常滿意
11. Do you think YONEX's after-sales process is too complicated?
你認(rèn)為尤尼克斯售后流程是否過于復(fù)雜？
Strongly Agree/非常同意 Agree/同意 Neutral/一般 Disagree/不同意 Strongly Disagree/非常不同意
12. What suggestions do you have for improving YONEX customer service?
你對尤尼克斯客戶服務(wù)有什么改進(jìn)建議？