Hello everyone! I'm a sophomore student from Shanghai International Studies University Xian Da. This questionnaire is for a research project. If you haven't flown with Hainan Airlines, you don't need to fill out this report. Your information will be kept confidential. It takes about one minute to complete. Thank you for your support!
大家好 我是上外賢達(dá)大二的學(xué)生，本次問卷用于學(xué)習(xí)調(diào)研，如非乘坐過海南航空的 可以無需填寫此報(bào)告。信息保密，填寫約1分鐘，感謝您的支持！
1. 您的性別
Your gender Female女 Male 男
2. 您的年齡段
Your age group 18 years old 18-25 years old 26-35years old 36-45 years old Over 46 years old （56歲以上）
3. 您過去一年乘坐海南航空的次數(shù)
The number of times you have flown with Hainan Airlines in the past year
once（1次） 2-3 times 4-5 times More than six times （6次以上）
4. 您選擇海南航空出行的主要目的為？
What is the main reason for your choice of traveling with Hainan Airlines? Travel (旅行) Business trip (商務(wù)出差) Visiting relatives and friends (探親訪友) Student return to school/start of school (學(xué)生返校/開學(xué))
機(jī)場(chǎng)以及地面服務(wù)體驗(yàn)
Airport and ground service experience5. 您對(duì)海南航空的行李托運(yùn)服務(wù)滿意度如何
Satisfaction with Hainan Airlines' baggage check-in service Very dissatisfied (很不滿意)
Very satisfied (很滿意)
6. 您對(duì)海南航空的行李提取服務(wù)滿意度如何
Satisfaction with Hainan Airlines' baggage claim service
Very dissatisfied (很不滿意)
Very satisfied (很滿意)
7. 在乘坐海南航空時(shí)遇到哪些問題比較多
Problems encountered when taking Hainan Airlines Flight delay or cancellation (航班延誤或者取消) Baggage loss or damage (行李丟失或者損壞) Long waiting time for check-in and security (值機(jī)安檢排隊(duì)時(shí)間過長) Frequent gate changes (登機(jī)口變化頻繁) There is no dissatisfaction.（沒有不滿意的）
機(jī)上服務(wù)體驗(yàn)
In-flight service experience 8. 最常乘坐的艙位
Most frequently traveled cabin class Economy class (經(jīng)濟(jì)艙) Premium economy class (超級(jí)經(jīng)濟(jì)艙) Business class (商務(wù)艙) First class (頭等艙)
9. 認(rèn)為海南航空的機(jī)上服務(wù)比其他航空公司最突出的特色是什么
The most prominent feature of Hainan Airlines' in-flight service compared to other airlines Friendly and caring flight attendant service (空乘服務(wù)熱情貼心) High-quality meals (餐食質(zhì)量高) Birthday service（生日服務(wù)） Comfortable cabin environment (客艙環(huán)境舒適)
10. 請(qǐng)對(duì)海南航空機(jī)上服務(wù)的以下方面進(jìn)行評(píng)價(jià)
Please rate the following aspects of Hainan Airlines' in-flight service
In-flight meal quality (機(jī)上餐食質(zhì)量)
In-flight entertainment options (機(jī)上娛樂選擇)
Cabin cleanliness (客艙清潔度)
整體滿意度與改進(jìn)建議
Overall satisfaction and suggestions for improvement 11. 您是否會(huì)再次選擇海南航空出行
Will you choose Hainan Airlines again for travel Definitely will (一定會(huì)) Probably will (大概率會(huì)) Uncertain (不確定) Probably not (大概率不會(huì)) Definitely not (一定不會(huì))
12. 您對(duì)海南航空的服務(wù)還有其他建議或者意見
Other suggestions or opinions on Hainan Airlines' services
13. When you purchase a Hainan Airlines ticket, can you clearly see the rules for refunds, changes, and cancellations?您購買海航機(jī)票時(shí)，是否能清晰看到退改簽規(guī)則？
very clear 非常清晰 clear 清晰 general 一般 not clear 不清晰 completely unclear 完全不清晰