McDonald's Self-Service Kiosk Usability Survey

1. Your age

18-22 years old23-26 years old27-30 years old

2. How often do you eat at McDonald's?

Daily2-3 times per weekOnce per week2-3 times per monthRarely

3. How often do you use the self-service kiosk at McDonald's?

AlwaysMost of the timeSometimesRarelyNever

4. How efficient do you find the self-service kiosk compared to the cashier counter?

Much more efficientSlightly more efficientAbout the sameSlightly less efficientMuch less efficient

5. How long does it usually take you to complete an order at the self-service kiosk?

Less than 30 seconds30-60 seconds1-2 minutesMore than 2 minutes

6. What factors slow you down when using the self-service kiosk? (Select all that apply)

Menu is too complex, hard to find what I wantTouchscreen is not responsive (slow to react, need to tap multiple times)Payment process is too slow (waiting for confirmation)Too many steps to complete an order (have to tap through many screens)Unclear interface layout (don't know where to click next)System freezes or lagsI do not experience any slowdowns

7. Which ordering method do you prefer?

Self-service kiosk for all ordersKiosk for simple orders, cashier for complex ordersCashier counter for all ordersIt depends on the queue length

8. Why do you prefer your chosen method? (Select all that apply)

FasterEasier to customise orderCan ask questionsMore accurateMore comfortable

9. How satisfied are you with the ordering efficiency of McDonald's self-service kiosks?

Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied

10. Does the efficiency of self-service kiosks affect your willingness to revisit McDonald's?

Yes, positively (more efficient = more likely to return)No impactYes, negatively (inefficient = less likely to return)

11. What improvements would you like to see at McDonald's self-service kiosks? (Select all that apply)

Simpler menu navigationFaster touchscreen responseFaster payment processingFewer steps to complete orderA "frequently ordered" shortcut (reorder previous orders with one tap)More stable system (no freezing or lag)

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McDonald's Self-Service Kiosk Usability Survey