Questionnaire on Customer Satisfaction of Meituan and Kuaishou Cooperation

1. Have you used Meituan food delivery or local life services on the Kuaishou platform?

A. Frequently B. Occasionally C. Never

2. How long have you been using Meituan services redirected from Kuaishou?

A. Within 1 month B. 1–6 months C. 6 months–1 year D. More than 1 year

3. Do you think it is easy to find the entrance of Meituan services on Kuaishou?

A. Very easy B. Relatively easy C. Neutral D. Not very easy E. Very difficult

4. Is the operation process of entering Meituan and placing an order from Kuaishou simple and smooth?

A. Very smooth B. Relatively smooth C. Neutral D. Quite cumbersome E. Extremely cumbersome

5. Compared with opening the Meituan APP independently, do you think using Meituan via Kuaishou saves more time?

A. Strongly agree B. Agree C. Neutral D. Disagree E. Strongly disagree

6. Do the coupons and group-buying prices jointly launched by Kuaishou and Meituan have more advantages?

A. Great advantage B. Certain advantage C. Almost the same D. No advantage E. More expensive

7. Are you satisfied with the overall discount intensity of Meituan on the Kuaishou platform?

A. Very satisfied B. Satisfied C. Neutral D. Dissatisfied E. Very dissatisfied

8. Are you satisfied with merchant food preparation and delivery efficiency when ordering Meituan via Kuaishou?

A. Very satisfied B. Satisfied C. Neutral D. Dissatisfied E. Very dissatisfied

9. Do you think the service quality after the cooperation of Kuaishou and Meituan is better than using Meituan alone before?

A. Obviously better B. Slightly improved C. No change D. Slightly declined E. Obviously declined

10. Does the combination of Meituan and Kuaishou make you feel more reliable and trustworthy?

A. Strongly agree B. Agree C. Neutral D. Disagree E. Strongly disagree

11. Even if other short-video platforms provide similar life services, will you still choose Kuaishou combined with Meituan?

A. Definitely yes B. Probably yes C. Uncertain D. Probably no E. Definitely no

12. Would you recommend the combined service of Kuaishou and Meituan to your relatives and friends?

A. Very willing B. Willing C. Neutral D. Unwilling E. Very unwilling

13. What is your overall satisfaction with the cross-border cooperation between Meituan and Kuaishou?

A. Very satisfied B. Satisfied C. Neutral D. Dissatisfied E. Very dissatisfied

14. In which aspect do you most hope both parties can optimize?

A. More preferential activitiesB. More noticeable service entranceC. Faster delivery speedD. More merchant categoriesE. Improved after-sales customer service

15. Will you continue to use Meituan-related life services on Kuaishou for a long time in the future?

A. Definitely yes B. Probably yes C. Uncertain D. Probably no E. Definitely no

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Questionnaire on Customer Satisfaction of Meituan and Kuaishou Cooperation