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1. Have you used any Tencent product or service in the last 6 months?

YesNo

2. Which Tencent service do you use most often?

WeChatQQTencent GamesTencent VideoWeChat PayOther Tencent services

3. How often do you use Tencent products or services?

Every daySeveral times a weekSeveral times a monthRarely

4. Do you think Tencent is a financially stable company?

YesNoNot sure

5. From your experience, are Tencent’s services reliable and stable?

Very reliableReliableAverageNot reliable

6. Do you trust Tencent to continue providing good services in the future?

Strongly trustTrustNot sureDo not trust

7. If Tencent faced short-term financial pressure, would it affect your confidence in using its services?

Yes, it would affect me a lotYes, but only a littleNo, it would not affect meNot sure

8. What factor most affects your trust in Tencent?

Service qualityData securityBrand reputationPrice of servicesCompany financial stability

9. Do you think Tencent has enough ability to improve its services and invest in new technology?

YesNoNot sure

10. Overall, how satisfied are you with Tencent’s products or services?

Very satisfiedSatisfiedAverageUnsatisfied

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